MINI

Received a reply to this which means nothing to me! All I want to know is why you have taken this away from pre 2018 mini owners and when is it going to be reconnected as you keep telling people - not technical jargon! It is not fare or reasonable to remove a feature of our cars that people rely on. I asked about this before. Bought a 2017 mini clubman a year ago, the most expensive car I have ever owned, and will have to last me as long a humanly possible, to drive my disabled daughter to numerous different hospitals regularly. The mini connected app was great to help me get organised - then they disabled the old one and brought out the new one and all of a sudden I’m a ‘second-class’ mini owner. No longer allowed to use the app, which, instead of proudly showing a picture of my car shows a mini covered in a grey sheet, and now tells me my mileage and petrol and does absolutely nothing else. Promised we would be promoted to ‘first class’ soon and it never happened. Now there is a note saying you have to have the ‘mini connected package; or something? I paid a small fortune for this car, with the mini connected on the idrive, and the mini connected app on my phone and even bought a different iphone because mine was too big for the cute little compartment, and now I have nothing. I have asked, complained, reviewed, been extremely patient - and been ignored. Gets me so angry every time I get in my car

Firstly an apology. It was suggest by app support on here back in July 21 that my country was set incorrectly and I should contact Mini connect support. They were right. When I phoned mini back in July they couldn’t see it. However when looking at my profile on a webpage, at the very bottom of the account data, it says DE English. Obviously the support guys and I missed this. It’s been changed to GB and miles are back! You can’t change it yourself, but a quick call to mini support and they opened a ticket which was resolved in a couple of days and the App updated to GB instantly. Yes, it’s not got some of the functionality of the old app (for petrol / diesel cars anyway) but having miles back makes it useful again. Within the app you can check the localisation now too; click on the person icon in the bottom right to bring up your profile. Next, tap on cog icon in the top right and select profile data. Finally, tap on the words “Your Profile” at the top left and select “Account Data” from the drop down. You’re localisation will be listed at the bottom of the page if you scroll down. Hope this helps.

I have a 2020 Electric Mini and the app is vital for setting and checking charging times etc however it only allows the vehicle to connect to one phone. This is no good when two of us use the vehicle and we have to keep deleting the app from the person not using the car!!!! It also freezes regularly and delivers old information such as charge status and location. The car is fantastic but let down by an app that needs updating and improving quickly. Update - after response from App developer I have managed to add to second device so my thanks for your response 😀hopefully it will stop freezing (deleted and reinstalled) and then I would have to give it 5 stars!!!!!