MILES Car & Van Sharing

I was stuck in Munich due to unprecedented snowfall which put the city in chaos and transportation paralysis. No planes, no trains to get out. I am from Norway and when I heard of this car rental app I thought it will not be possible for me to use it. But to my surprise I was able to sign up, make pictures of my drivers license and my passport, find a car and rent it to drive to Stuttgart from where I could reach Frankfurt for my next flight. Super happy I found this app and I wish there was something like this on Norway!

The app works well. No issues. Not happy about the rates. Miles came on the scene as the cheaper way to get around congested cities. Now it’s the most expensive. Only in the worst situations where nothing is moving will you pay a higher minutely rate using another provider.

Doesn’t accurately count Kilometers and counts inconsistently. I drive the exact same route several times a week for two years now, picking up a car from the same carshare parking spot and driving it the same route to another regular parking spot. Miles charges between 2-4 km without rhyme or reason. (For the record, this route according to google maps is 2,7km). I have noticed if you turn off the automatic stop while driving (so the car is always on, even at stoplights) it will charge less kilometers. Another way Miles skims a bit of extra money is to sometimes not unlock the car after you unlock it and the rental is running. The only way to get in is to put the car on parking mode and then resume ride, which is an extra 0,29 or so. No one has time to go back and contest all these small amounts, so they add up after awhile. Now, after the last update, I can’t even open the app sometimes, it just hangs on the loading screen for up to 5 minutes (after that I give up) or loads but then doesn’t show cars or log-in info. A bit annoying as I’m an extremely frequent user. I don’t prefer other car share apps but there are others out there that are more reliable, with easier to contact customer service.