Microsoft Surface

Was really enjoying my ear buds until the left one stopped working. Tried unpairing and repairing and still won’t work. Not much help available.

I have owned these headphones for 2+ years and have never been able to get this app to work properly. Like the title says, this app is effectively useless. Even with the headphones connected manually via settings it still goes into pairing mode limbo. If you power cycle your phone/ the headphones and open the app back up it will show up, prompt you to play a sound which has never in my case and then tells you something went wrong and to power cycle the headphones. Garbage, avoid at all costs

Overall, I very much like the Surface Earbuds. The app itself is barebones and has very few customization options - it would be nice to be able to adjust the gestures to perform different functions, for example - but it loads quickly. The equalizer also does a semi decent job, and could benefit from having a full presets gallery like Jaybird’s do, especially if you’re anticipated to be moving between different environments like work, transit and home with these things in your ears 24/7. I’m leaving a review on the app specifically to report that after the most recent firmware update, my Bluetooth connection has gotten significantly spottier, with skipping signal between each individual earbud. It’s been really distracting, and unfortunately detracts from my initial positive out of box experience with these earbuds.