MFirm 900 - O

The app doesn’t work, it was discontinued to work for the older models adjustable beds. My bed is about 5 years old, luckily we didn’t lose the remote or this bed would be useless. The new Mattress Firm Elite app doesn’t pair with the older versions of the adjustable bed. Developer doesn’t even read these reviews so I highly doubt there will be a fix.

I kind of don’t get all the negative reviews. Most are a year or more old, so maybe it didn’t used to work. But it works great if you read the manual and follow the instructions. My guess is most people aren’t doing that and are leaving bad reviews. There are two things that I don’t like about this. But only one has me knocking off a star. And that is I have to pair my phone to my bed every time I try to use it. I go into the app, click a button, and it says I have to pair again. It’s not a huge problem because I click on my bed and it works just great again. No turning off and on or unplugging. Just click the bed and it works. My guess as to why it does this is because I have a split king and it’s giving me the option of which side to control. This is actually a really nice feature, if true, but it’s executed poorly by the developer. You have to know which serial number is your side and click that one. The other thing that I don’t like, but don’t remove a star for is that there’s no native iPad or Apple Watch support. Having Apple Watch support would be a total game changer. I wouldn’t have to fumble around in the dark looking for my phone or the bed remote. I’m always wearing my watch, so all I’d have to do is raise my wrist and click a button. That’d be amazing! So, please! Add Apple Watch support! It’d make things 1,000,000% better! In 2023, there really isn’t an excuse not to have this for your high-end bed frames! Other than that and the apparent bug with pairing, this app is great.

So originally I could not connect at all, like most people. My manual had zero info about an app or Bluetooth etc, so it was no help, and then I read reviews here and one guy explained that you need to unplug and then plug back in for the frame to go into pairing mode. Pairing only lasts for a minute or so, and this is when you need to connect. That works and the controls work very nice, buuuuutttt, you can only connect one phone, so your spouse is apparently out of luck. Hope that helps people. Also, not sure if you have to do this anytime the power has gone out, that’s a battle for another day. But clearly mattress firm needs to actually look at these reviews and make a few changes and or instructions for people.