Member One FCU Mobile

My debit card was on it’s last month before expiration. I waited for Member One to send a new card as most banks do on the last month before expiration. On the expiration date, I went to a local branch and they stated that a card should have already been sent to me. This was not the case. I ended up having to use my credit card for 2 weeks while waiting on the new debit card. I got behind on a couple of bills and now I have a credit card balance I did not foresee. The employees in both the branch and over the phone were not helpful at all and seemed to be very short with me. They did not offer any useful alternative options for me to get certain bills paid on time the way in the way I desired. I plan on setting up a new account elsewhere as soon as I am able to. I felt extremely disrespected by all Member One staff.

I use Apps for many of my accounts but this one is ridiculous! I keep getting asked to verify a new device (my phone). I’ve done that already! I click the silly little megaphone icon and it tells me to sign up for e-statements. I’ve already done that too! Next, wanted to opt out of “notifications,” and I couldn’t find where to do it on the App. It should be under “Settings,” but that’s where my profile info is. I then went to the actual website..had to log in AGAIN, go through 2 step authentication AGAIN (did that already too!) Then navigate the site to finally find “Notifications.” Once I deselected the notifications I no longer want, there was nothing to click to confirm my new settings. So, I don’t know yet if they were actually submitted!! APPS ARE MEANT TO SAVE TIME AND SHOULD BE USER FRIENDLY!!!! If you can’t set up the app to do what it needs to do without all the hassle, then hire someone to work on it that knows what they’re doing!!!

I had a really difficult time setting up my accounts. The representative did not pay attention to what she was doing in my address was incorrect and then my debit card was attached to my sons phone number. I stayed on hold for over 30 minutes each time I pull to try to get something corrected. They don’t have Zelle. I hope things will get better going forward so I can give a five star.