MD Claim

Addendum: Top notch company: extremely responsive and helpful. They had to do a revision apparently, and they have listened to feedback and always work hard to make things right. Doctors can be hard to please but really: this tool is excellent and the folks behind it accomplished a lot and will always work to satisfy the users. If only all companies had support and customer relations like them. Top notch team. Total respect. Original Review: This app is the IDEAL tool for its purpose. It is extremely well designed! The user interface is simple and intuitive, and it is fast and easy to use. Moreover, the IT support is exceptional !!! They are helpful, professional, and extremely responsive and quick to respond. If only ALL apps and companies had support this good! No exaggeration. Expert IT is only one part....the clinical components are thoughtful and are way ahead of the curve in terms of knowing what needs to be documented and tracked. Don't underestimate how hard it is to accomplish a quality and clinically correct app like this! Clinicians who are not keyed in to WHY this tool is necessary simply don't know what they don't know. As for time factors, anyone who has used it more than a few times should be able to fill all fields in a couple minutes. Also they have been extremely responsive to suggestions and have shown this by modifications. For the necessary purpose, this app is EXCEPTIONALLY well conceived and designed.

This app remains clunky to use when entering patient data on a busy L&D floor. There are very few shortcuts to use when putting in similar CPT/ICD codes, throughout the day. Also, it gets even more frustrating that I’ve got to update the app every few weeks, unlike other charge capture apps that allow you to complete your work and update later at my convenience. I can only assume the app creators never truly competed with the better apps out there and had no reason to make itself more user friendly.

I am a so called “millennial” and grew up with technology. So computers/apps are second nature to me. I’ve used this app for 1.5 years. I can fill out and submit a ticket in 2 mins or less usually. So why am I rating this as 1 star?? Because my old paper billing took 10 seconds, not 2 minutes to fill out....which is a huge difference when you have a busy day with short cases and quick turnover. These extra two minutes slow everyone down! But my biggest issue is with the “rejected” tickets. Half of the time tickets are rejected because the MDclaim people fail to read all the attachments to find the information they need. The IT support is WORTHLESS. They are impossible to get in contact with and put absolutely no effort into helping you find the necessary information for a successful ticket. If you have a choice of billing options, run from this!! P.s. It’s absurdly obvious which reviews are the company paid users