MBTA mTicket

Although I understand the recent app update was designed to improve screen reader capabilities, an activated ticket now no longer appears activated on the Home Screen, even though it is active when you go into your ticket wallet. The only feature that distinguishes an activated ticket is the green text “ACTIVE” which isn’t showing on the Home Screen. The new app update removed the green bar at the top of an activated ticket, which was a beneficial feature. I use Daily Flex Pass tickets for 4 different train trips each day so the active ticket should be more obvious on the Home Screen and more universally accessible to all types of users, in my opinion. TY

I have been using MTicket for a few years now for my commute, and have found it to be reliable. However, as phone capabilities have advanced, there are missed opportunities for this app to keep up and expand its functionality. This app could benefit from a few changes — It would be nice if the ‘starred’ favorite button would actually keep all marked routes visible on the home page. I have attempted to save both inbound and outbound versions of my route on the main screen, but only the one ‘last used’ item stays up on the screen. It would also be helpful to create a purchase/ticket activation widget for easy access to the app. I have seen this done with the parking apps for mbta/commuter stations, and it would be nice to see something similar for this. Lastly, I think navigation of the start line -> end line is useful, but a bit clunky. It would be nice if there was a swap 🔁 function to flip the start line and end line. It would be even better if this can be done prior-to or after ticket purchase — since the zone and payment would remain the same, but buying 5 or 10-ticket passes wouldn’t be displayed as inbound only. Overall, MTicket is a helpful app for the daily commute but their interface could be more user-friendly. Thanks!

I was nervous to use this as my primary method of buying commuter rail tickets after seeing the negative reviews, but after weeks of use I haven’t experienced a single problem, not even a little glitch. I use this for commuting to and from work so for the app to not work for some reason would be a day ruiner. That being said, I have no complaints. I’ve downloaded tickets while doing a full sprint to catch the train and it’s been ready to go when it arrives. I can’t figure out how to see the live updates of trains on it, or maybe you just can’t do that through the app, but that’s not a significant drawback to me.