MacroPoint For Truckers

If I’m at the receiver they’re taking to long so I left my trailer and decided to go get some food why is the app automatically closing or showing the load completed while all i do was going to get some food and this is the situation I’m in right the showing my trip is complete while all i did was go get some food and comeback here. My appointment was at 8am and i got here at 7:08am and now is 8:23 and they finally put me in a door but the tracking showing my trip is complete because I went to grabbed some food, driver should be able to change the status manually not automatically