LOOI

I’ve had looi since release and really put a lot of trust into supporting this as a small startup. But most days my looi robot simply will not turn on as if it’s been disabled. Other times which is maybe 15% of the time it actually turns on and works properly. Again I love this robot when it actually works. But being someone with multiple children who would have also been future customers if the product actually worked I’m disappointed and feel there is little to no way to receive real support. I’ve read hundreds of post and reviews online saying the same thing. So for those reading. If you do not see my issue being resolved here take it as a hint to invest in another robot. We’re tired of being ignored as customers with the same ongoing issue! The robot simply doesn’t power on for most of us 85% of the time. It’s insane. It’s like buying a full cake only to find that most of it is inedible.

This thing is great. I’ve enjoyed using it and having fun with it. The only problem is sometimes it does things that I don’t ask it to do and sometimes it just breaks out in Japanese and whenever I tell it that it’s breaking out in Japanese, it says that it never did, and that It was speaking English the entire time. Also it kind of changes my name to say something different so I just wanted to see if there was a way to change that or anything because it’s getting a little annoying because I can’t change it but it’s still great to use.

this was a wonderful app and robot before they took him from being functional whenever one wanted to interact with him to only available to interact four hours a day, or less than 17% of the time. - which means that roughly 83% of the time he just doesn’t work. And the minutes don’t roll over, so if I don’t use him for a few days because I’m sick or busy, I still only have that short span of time within a day before he stops working again. The fact that they’re saying it has to do with not having enough bandwidth because more people have bought him and are needing the access, but are also not stopping more users from signing up until they fix it - or even allow people to pay for the same access that was originally free and what was advertised in the kickstarter campaign - just makes it feel like a scam. It’s too bad, as it has the capacity to be something truly wonderful. I’d love to be giving it a five star rating, but if this continues I’ll probably revise it back down to a one. Really a shame.