Local Eclectic

I ordered a ring and a necklace separately as a matching set. This was to be a gift for 2 family friends whose mom and best friend tragically passed away. (The jewelry had her birthstone) The website stated that due to high order volume it may take up to 10 days to process my order. Those 10 days were approaching so I emailed them and stated that I was frustrated my order wasn’t even processed yet when I paid over $100 for these two items. They responded back saying that it may take even longer than 10 days to fulfill my order. With the anniversary date of her death coming up I needed these items by a specific date. I let them know that if the order was still not processed in a week I’d like to cancel and get a refund. They just went ahead and cancelled the necklace order but sent the ring so now I have half a gift to give. I never asked for an immediate refund, I just wanted my items shipped. I emailed them several times about this mix up stating that I still wanted the necklace and was unsure why they refunded because I said if it was not shipped by the end of the following week I wanted a refund- never that I just wanted a refund. They have ignored all my messages stating that I did not want to cancel and need the necklace in order to properly give the gift. I actually really liked their jewelry but after this I will never ever buy from them again. All I wanted was a gift for my friends and they cancelled it and ignored me.

After spending all day finally choosing the items that I wanted and that my daughter wanted I’ll go through the process and order and as soon as I do I realize it didn’t give me my 10% off for my first time purchase so I wrote an email to local eclectic beth Kobayashi stating that I didn’t receive my 10% off and within literally two minutes later my account is flagged for fraud aunt it is said that it is flagged and they take security very seriously and that now my order has been marked as fraudulent and has been canceled. The greatest part is give them seven days to refund me back my money. What the hellThis is the worst app ever so now I can’t even get my money back for a week to get my daughters present for her birthday thank you local eclectic

I love Local Eclectic! Now I can browse their store in a much more intuitive and easy to scroll fashion on my phone! (Instead of a lousy phone based web browser). If you aren’t familiar with Local Eclectic they are like the Urban Outfitters for jewelry- they carry different jewelry brands and even have exclusives from your favorite brands like LA Kaiser that you won’t be able to purchase anywhere else. Overall super happy with the app launch and can’t wait to see what special deals they offer through the app :)