Lightspeed Retail POS (S)

The business I work at has been using this app for over a year and it is very unreliable: I have had the app crash on me multiple times, usually during the middle of a payment which is extremely annoying to have to explain to the customer. It will glitch and kick me out and it will not restart itself even when I restart the IPad or restart the app. Customer service is alright but I am often left on hold multiple times which is frustrating because it’s a problem that needs immediate fixing. I have also had a lot of trouble with it connecting to the credit card reader multiple times and sometimes it will do this in the middle of a sale. I do not recommend this app, find a different register app if you can.

I ordered a new iPad stand. There were no clips included. Impossible to mount without clips. Called to get clips. No problem I was told, we’ll send them out right away. Two weeks later...no clips. Called again. Can you send me the clips? No problem, we’ll send them out right away. Instead of clips, ShopKeep sent me an entire new IPad stand. Wow, I thought...this is overkill. Opened the box. Brand new stand, which I didn’t need. What I needed were clips. Unfortunately, they weren’t in this box either. Not to worry though. A few days later, I received another box. This box was a bit different in that it contained a brand new iPad stand. Weird. Opened the box to find a wonderful surprise. This box actually contained no clips. As I reflected on my predicament I began to think that maybe it was me, not ShopKeep. Perhaps I was asking for something that was, in fact, unreasonable. Perhaps ShopKeep customer support was correct in thinking that when I said I needed clips, I actually meant “I don’t want you to send me any clips”. And perhaps they assumed that I liked to play a game called “We can continually send you things that you don’t want because you seem like that kinda guy”. Ultimately, you come to a point of inner peace, knowing that running a business isn’t really that important. It’s the little things. Like dealing with customer service at ShopKeep — a company that lives up to this ideal—reminding all of humanity that running a business correctly isn’t really something that should be prioritized, especially when there are better things to do, like pretending you are an actual character in Minecraft. Or inventing a new language that doesn’t use any vowels.

If it worked without all the problems it would be good. We have over 4200 items. Pretty busy store. Current problem is app has to be restarted every other day. Always when there is a line at the register. Employees have to call me and if I’m by a computer then I can deactivate and reactivate, otherwise they have to call the 1-800 number and sit on hold. New updates from apple cause problems. We can’t update computer until they fix current problem. Been with tech a few times about app problem and the last one said they don’t know what it is and they hope it fixes itself soon. I’ve replaced all hardware and done everything I can. Had to put a post it note on our Clover saying unable to use Apple Pay at this time. I really wish Apple or someone with the tech capabilities would buy Shopkeep and fix all the problems. I’ve had to close the store early a few times due to ShopKeep problems. Lost revenue. I am having to spend over a grand more to add a second register so hopefully when one freaks out, we have another. I have too much money and time invested in shopkeep to give up now. But I am starting to look around for better systems. Very very frustrated. The response, I’m sure, will be the same generic response everyone else has been getting.