LightInTheBox

Hi I just deleted an email account that my subscription at this place is on because there was a lot of spam call and, no, it didn’t come from this place! But when I went over to light in the box and trying to find over how I could change my email address to the one that I want to put on here for my subscription, despite going overhead to help and following the instructions, uphill point where I could, that is, I discovered, I can’t go anywhere on changing that email address past, my orders! I’m supposed to be able to go to account settings from there, but I couldn’t get there so I could then change my email address and then resend an email so I can verify it! Other than this problem, later, the box has really nice equipment and high-quality, but I find their shirts are small for United States sizes as a short sleeve or too skinny at the waist, especially in front, needs to be made a bit longer! I hope I can get my email address, changed over to my new user name, name! I will come back and see if my concern has been answered, so I can update my email address!

I ordered three articles of clothes for a dear friends birthday. I entered my delivery address correctly however Light in the Box worded it a bit differently on the label when they shipped. Unfortunately USPS sent it back to the sender due to the address being incorrect on the label. I contacted USPS as well as Light in the Box and confirmed the correct address information again and stressed that this was a birthday gift and needed it to ship back out asap. I contacted Light in the Box near 10 times over a week asking for help with getting my items delivered with the correct information on the label and Britney only reply to me twice, first time supplying me with my address indicated incorrectly on the label and said that I entered it incorrectly, and second to say that they will not redeliver without me repaying shipping costs and 50% of the purchase price. This is unacceptable and not how customers should be treated. I did not supply the incorrect address information, they created the label incorrectly, and I attempted near 10 times to contact Britney to rectify the situation so I could hopefully still receive my items in time for my friends birthday yet was only contacted by Britney twice with useless information. I will never do business with this company again and I suggest you do not either. Says a lot about a company when they won't rectify an issues as easy as an address update so customers can receive their items they purchased.

So over five years ago I ordered an item, it was sent to my old address. Three weeks ago I decided I would place an order for these magnet balls that my kids really wanted. I updated my address, billing, and shipping. I received an email saying that my items had shipped,I didn’t think anything of it, the day that they were delivered I received an email, in the email it said it was delivered to my old address. I have sent 4 emails to customer service,And keep receiving the same exact automated message. There is no phone number to reach an agent, and basically I am just screwed out of $90 because my address didn’t update on time for shipping. Unfortunately the people who live at the address did not return the package. I have reached out to USPS and white in the box and nobody is willing to fix it. I would completely understand, if it was actually my fault, but it’s not because I updated both the shipping and billing address, and my items were still sent to the wrong address. Not only are my kids upset, but obviously because I spent so much money with the company I am beyond upset, but still after reaching out for times, and “opening” 4 New claims, they have been closed, with the same automated message. It’s just upsetting that there is no one to help me with my issue, and the only email I received was saying I am sorry that your address did not update in time before your order shipped! Just an all-around horrible experience for me and my children!