LaundryMate

I've been using their laundry service for over 2 years now, and I must say, the experience has been fantastic! They handle clothes very professionally, and the quality of service is consistently excellent. Sometimes, the app may slow down a bit, but it doesn't bother me much because the overall quality makes up for it. The timing is perfect, and I really appreciate how supportive the staff are whether it's the phone calls, the pickup, or the delivery. Everyone is so kind and professional, making the whole process a pleasure.

They are becoming harder and harder to use as an individual/ family. Business plan seems to be increasingly targeting hotels. Subscription fee beyond the cost of the actual cleaning is getting progressively steeper - at 600 per month now for three pickups a week. Paying for 3 pickups per week for a family is just wasteful but the less frequent options (1 pickup or 2 pickups a week) have disappeared with the recent update. The breeze service where you get your deposit back is meant for large apartment complexes with multiple users. 24 hours service has also disappeared as an option - now its delivery with the next pickup. Actual quality of ironing is mediocre (but with a busy schedule convenient) and don’t expect any stains to be actually removed but you will receive many many pictures and emails from them telling you what is wrong with your clothes. A couple of other things to keep in mind - the pickup and delivery is rarely on time, the app is glitchy and for the past couple of weeks has been wrongly charging me the same amounts in a regular pattern irrespective of the number of clothes I give or the type of service I pick. Further, the app is not updating the payments that I am actually making to their delivery agents, so I have been receiving multiple calls over working days and holidays because their glitchy app is wrongly showing a negative balance. FYI- I have been using them for a year or more - but now I am canceling in frustration and anger because they have become expensive, problematic, and glitchy. Do note every positive review here is old - and for sure a year ago or two years ago, even 6 months ago they were usable- but the latest ‘updates’ and changes have too many glitches and problems.

The service is quite good and the customer support has been very responsive but sometimes they have missed or delayed deliveries/pick-ups. However, I realise sometimes things go wrong so that fine but there are other issues I face from time to time which can get annoying and which can be fixed: 1) If the next delivery can’t be rescheduled then lock it for editing 2) Whenever I make changes on the app it doesn’t actually happen and when you call them to change it, they ask you to do it on the app. 3) If you change the pick-up day and delivery day they still deliver on the same day that you had previously chose at the time of your previous order. If I’m not available for pickup on a specific day, how will I accept the order? 4) They started charging extra for premium packaging which was previously free. This was one of the things I liked about them. It is YOUR JOB to send us ironed clothes back without them becoming wrinkled again so why do you ask more for packaging that ensures that. This last point is what has sometimes gotten me on the fence about cancelling my subscription and using another service