Karwa Journey Planner

I had a very bad experience with M210 Hamad metro station bus drivers they are very rude and impolite, I tried to use the app download an electronic ticket but for unknown reasons it keeps telling me that my number is used by other account, it turned out that the previous owner who left qatar for like 9 months now still his account valid and I can’t get electronic ticket because of that, which made me forced to hear a very bad comments and kicked out of the bus by the rudy impolite drivers of M210 I know they are doing their jobs and i respect that but they were totally unprofessional in how they dealt with my situation and i cant find a number or a place to complain to get an electronic ticket, the app is very slow and sluggish and need a place where we can raise our complaints, thank you

Asking for profile update, but then won’t let you, then won’t open bus cards to scan

I have been using this awesome app for the past week but today something strange happened it’s not showing the bus timings or the arrival of buses.