JustIN Mobile

I just moved into a new building, and primarily use this app to get in to my unit. My key expired today and the app keeps giving an error message when I try to refresh it, even though I use it daily as per my building’s instructions. It keeps saying “There seems to be a problem with the connection, please try again.” I have tried via cellular network and wifi with the same results, but I know it’s not an issue with my device or networks because I am able to use other internet-reliant apps. I even tried restarting my phone, then resetting all network settings. I am using the most current version as of 9/21, and there are no updates available for the iOS app. I feel like a Karen with this review, but a residence key app should never have server connection issues. This is a major bug. I wouldn’t recommend any property owners/managers use this system until crucial issues like this get resolved, and I will be talking to my building’s management about alternatives.

The app is amazing especially when you don’t have to use a physical key card but the one thing I wish is if it was compatible with the Apple Watch because it’s so much more easier than putting all your stuff down (if your hands are full) and reaching for your phone when you can just tap with your Apple Watch but the app is still very useful and I hope they can add Apple Watch support. Hope this reaches to the developers Thank you

Great app - the widget feature makes this quite convenient with few taps necessary to get to the key. Two feature requests: 1) The ability to add a key to Apple a Wallet. 2)The ability to issue a key to a phone number that has not yet downloaded the app, so that when they do download the app and register, the key is there waiting for them. Edit: Salto has addressed request #2. This is great! Now I’m just waiting for the ability to add a key to Apple wallet, and I’ll be over the moon!