Journey Bank

Mostly easy to get into the app but it’s forcing me to login & password each time even though I clicked remember me & face log in.

First of all, let me say that this is a review of the app, not the bank. I wish that everyone could have access to the in-person help that First Columbia Bank provides. However, I do not recommend downloading their mobile app. 1. My most recent gripe is that the app doesn’t give adequate instructions about depositing a check. I recently deposited a check which was declined in the because I didn’t write enough information on the back of the check for them to accept the mobile deposit. While the app does give instructions about depositing checks, the instructions are abnormal compared with the several other banking apps I use for depositing checks. A visual example of how they want checks signed would help. 2. The app doesn’t allow for additional principal payment toward a loan. 3. The app requires a password change every six months but they don’t integrate with Apple’s password management system. Furthermore, their website version restricts pasting into the “new password” field which makes it difficult to update the bank password in a password management system. The bank also does not accept Apple’s suggested passwords.

As a longtime user of first columbia bank app I can say that this app has come a long way. Back in the old days it was pretty buggy and just meh. But now it feels very modern and responsive. The sign in with Face ID works great and the mobile check deposit is super easy. For a small town bank they have really produced a great app.