Joist: Estimate Invoice Maker

This is my favorite app for bidding and invoicing! The two reasons I gave it less than 5 stars are as follows: 1. Every time you navigate to a different app during estimate editing mode (example: to copy and paste from your notes), it closes the edit and doesn’t save any changes. The app refreshes each time you close a bid, etc. Makes for a lot of wasted time while it reloads ten times more frequently than needed. I have brought this up to the Joist team and they said they would look into it, but never fixed it. 2. The app keeps sending annoying messages to try to get me to sign up for PayPal payments, and no matter how often I decline, they keep throwing it in front of me each time I open the app. Like please stop wasting our time. We are paying for the subscription, and you’re interrupting our busy day. If we could clear up those two issues, I would change my rating to 5 stars, and recommend this app strongly! It still remains the best one out there, but I always feel disrespected by the constant bugging to set up payments (PayPal isn’t trustworthy) and always having to re-edit any time I forget to save changes before I go grab a copy to paste from another app. You should not charge money unless you give satisfaction. Looking forward to improvements and honesty on their end. Joist team, please read this and fix it! It used to be different. I know it is possible! Thank you!

Joist has no business being in business. They can’t do ANYTHING right. You can’t actually talk to customer service, you can only chat with them. They never do anything they say they will do unless you ask several times over and over. When I wanted to set up payment receipts from joist, it took them 6 weeks to fix a problem in their end. Not only that, but I had to contact them 3 times to get it done. Every time I contacted them it was as if the previous person I “spoke” to never put in a request to have it fixed. Recently, the last straw. They advertised Joist Elite Pro as if it is available for all devices. It wasn’t until after I paid for it that I realized that it isn’t available for iOS or windows. They told me that AFTER I paid for it. I requested a refund and they said they would submit the request. More than one week later, still no refund. They have no idea what they are doing. When I requested the refund again today, I was told that the payment team only worked during business hours and that they would reach out to me on Monday. BS!! I’ll be disputing the charge with my credit card company and joist will never get another dime from me. Use the free version if you want, but DO NOT give them your money. They are dishonest and incapable of providing solutions to the problems they cause.

Justin nailed it right on the head. Well said my friend. How can we trust a company who out of nowhere decides to charge me for something I've been using to run my small business for years? If I was never offered these amenedies from the beginning, I would not have a problem... In my eyes it's no different than this scenario. If I saw someone walking to work every day in the snow and I offered them a free car to use for 5 years, then at the start of the 6th year I said you can still use the car but you have to start paying me a monthly fee. If you don't like it, you can still use the car but I'm taking two of the tires, the steering wheel, and the headlights. This is what I feel is happening with the joist app right now. I asked numerous times when I first signed up " there will never be a fee in the future right"? Again and again I was told nope, this is totally free. I feel my business would look unprofessional if I uprooted my estimate and invoicing software out of the blue. I hope the joist team reconsiders this move as I've loved the app since day 1.