IRIS ParentMail

Overall this app has been useful for things such as receiving communications, paying for things. However a few things that annoy me… 1. There is no way to forward/share or even copy/paste from an email inside the app. This is important as sometimes things that affect our children are only sent via ParentMail and I want to forward the details to them. 2. Paying for things is confusing as there are three separate sections of things to buy and not always obvious which one to look at. Accounts, Payments and Payments->shop. Not sure why these can’t all be on one page. 3. I can find no “make a suggestion or report a bug” feature either in the app or on the support website, which is why I am writing these things in a review.

Update - thank you for your response but let me correct you. The school may be in full control of how things are presented on the app but on this occasion the items certainly were not marked as compulsory as you suggest. I will make my point again parents should have the ability to remove what is irrelevant to them. Please note I thanked you for your response rather than the abrupt “hello” from you. When school invite you to pay for something such as a trip, locker rental or similar the payment requests show in the To Pay / Payments tab. If you do not wish to pay for the said opportunities they remain in the tab as Overdue and there’s no option for the parent to delete. Not being able to remove these messages feels like a bullying tactic to me trying force parents to pay for things that they simply don’t want or can’t afford. If you read back through the reviews you will see that this was bought to ParentMail’s attention 3 years ago yet nothing has been done. Ultimately the parent should have more control of what’s displayed on the app.

If the school offers parents evening on 2 dates and you book an appointment on one date it constantly shows a notification that you need to book an appointment. The app thinks you need an appointment on both dates. The constant notification is annoying. Other reviewers have commented this is the same for forms that you don't need to respond to because you aren't taking up the event offered. Even if you move the item to the archive the notification persists. The second frustration is that despite having the app and having push notifications there is no way to turn off emails or SMS. Consequently I get a summary email everyday that something has been sent to the app - even though I have read it in the app. I get an SMS and this is then duplicated in the app as a new notification. ParentMail need to sort it out so that items in the archive don't generate notifications and have a way to turn off emails and SMS if you are receiving push notifications from the app.