App Profile: Tropical Rewards App

Quisha_84

Rating: 1/5

I got 2 of the surveys and filled them out to redeem discounted rate. I went to a location to be given a hard time and was told the manager would call me the following day. Very disappointed with the conversation that was had. Customer service is not what it used to be the manager took receipt and told me to got to 1 or 2 other locations to see if they could redeem bc their equipment was not updated🤔 I said this is Tropical smoothie right he responded we are not all the same. I always have issues with this location and it’s caused me to lose 2 survey discounts! Pretty frustrating! Don’t use the memorial location in Oklahoma City ok. Go to Edmond or other location. They seem to let me down every time I visit! Poor service. I guess people just don’t care anymore as long as they get their check.

Dr BioPsych

Rating: 2/5

You are doing a disservice to both your franchises and your customers with such s clunky app for your 𝐏𝐫𝐞𝐦𝐢𝐞𝐫 customers to use. The history can not be refreshed so that recent preferences can be hi lighted or old items skipped or deleted. When you get to the bottom of some pages you get kicked back out the home page where your entire content has to reload - slowly if you have a substantial hx. You obviously value your repeat customers but app discouraged people from bothering to take the time to save time. I frustration with repeatedly getting kicked back to the home page I am better off often just walking the two blocks to the store and standing in line. I hate to rag on your otherwise wonderful service to the quick service you provide to the health seeking busy public services you proudly provide if you choose to live by the app you may die by it as well. Sorry but what else can I do to improve your otherwise great service. I am sure that Starbucks went through something like this but successful company’s find the solutions their customers need.

Maeb422

Rating: 4/5

First, I order every day through this app. Every. Day. Only way I order bc the wait can be too long. I love the convenience. That free supplement award I receive should be applied to online orders too. What’s the point in giving me a reward for using the app and buying from you but can only get the free supplement if I order and pay in the store? As much as I order, I should get that discount when charged online. Second, what happens when they “ran out of carrots bc truck hasn’t come in yet” for my Orange Ginger Glow? I also added ginger and added chia seeds. Fair thing to do is give me $.99 back since they didn’t have a main ingredient...the reason I get this smoothie is bc of carrots. And sometimes when I arrive, whatever extra thing I added, they ran out of so I pay an extra $.99 for absolutely nothing. No refund. If an ingredient is unavailable, it should not be listed. As many times as that’s happened to me, I should have a free smoothie.