4FrontGo

App does most things well, though I don’t use it for too much. Check deposits are easy, when they are easy. The biggest problem is taking check pictures can fail if you do not have good lighting, and sometimes if the check is torn wrong or folded. Sometimes it fights you, but most of the time it works. I wish it would allow you to focus your camera as often turns the pictures look blurry, but they still get accepted more often than not.

I have accounts with other banks and credit unions and use their apps to deposit checks and pay bills with zero problems. Your “capture adapter” issue when trying to deposit a check through your app has occurred for several years. Complaints at the branch fall on deaf ears and those poor workers hear it all day long. If your customers truly are your priority then why give them a product they can’t depend on that has a problem you are aware of and then do NOTHING about it? We also had an incident of someone trying multiple times to log into our account. It successfully locked us out but we were never notified. Again, is that how you care for your customers?

The app is very nice, I use it almost daily. I appreciate the financial tools and linking to other accounts you’ve added. There are only a couple of things that I struggled with and wished it worked better. The one that comes to mind is the sync in my financial tools, it stopped working and I didn’t receive enough information on why it stopped working to resolve the issue. I spent an hour or so chatting with support, because the support person did not have the resources she needed to help me. We eventually figured it out. It was the two factor authentication token, It would not send to my phone because my husbands phone was listed as primary. So frustrating as it did not give me or the support information this detail. We figured it out the hard way.