Somfy Protect

I installed the system 2 weeks ago. It was easy to setup. The image quality on the cameras (internal and external) is excellent. We will see how the system keeps up but at the moment I’m very pleased with Somfy.

Our first camera went belly up. They replaced it-no cost. The new one has been working for over two years. Initially the software interface wasn’t properly syncing when my wife and I were setting alarm from 2 phones. They seem to have fixed that with a system wide software update. They’re based in France. So Customer support is awkward at best.

It all worked great until about 5 months ago. Suddenly the MyFox camera I have suddenly stopped communicating with the app. Their support team takes weeks to respond and there is no longer US based support via phone. My parents and aunt both had the same thing happen to them. Trying to get help is like pulling teeth. I guess once they bought MyFox they decided to drop support for all of their products. Really disappointed, especially since I told my family to purchase the cameras and security system and now none of them work!