LawnStarter

2 years ago I moved into a new home and needed to find a good, reliable lawn service. Their reviews were good so I tried it. The first guy came out was a young kid by himself, there was no “crew”, however he did do a good job. Then I was notified that he was no longer with the service and I would get someone new coming to the house. The next guy that came again was by himself. I paid extra for him to weed and remove the grass from my flower beds. When I came home to inspect the lawn, the flower beds hadn’t been touched. He removed the trash but didn’t weed or remove grass! I complained to the company, they apologized and said they would look into the situation. After that their service was sporadic, they would come out for multiple weeks at a time and their reason was “weather related” because it had or was expected to rain on the day they were scheduled to come. Meanwhile my neighbors lawn men were outside cutting their lawns. And they wouldn’t reschedule for the next day, they wouldn’t come out for another 2 weeks! The last time they had to “reschedule “ my service I decided to cancel my subscription, and even that was difficult because they hold you to a minimum of 4 lawn services before you can cancel (I wonder why). Luckily I had received 4 services from them but I had to explain that and show evidence to the fact! They finally agreed to cancel my service and I have since hired a RELIABLE lawn service.

Having respiratory problem, I think Lawnstarter is a good service if you choose to use it. I am not picky about my lawn, just want basic mow, edge, and lawn waste removal from them. First time, lawn waste was put in my trash can. This is not authorized in my subdivision. I notified the app. The guy promised to come back and remove it from my trash can. I ended up doing that myself. Didn’t want to pay a fine for that. We have a certain day once weekly the city picks up lawn waste in my neighborhood. Since then, had different guys. Always come when they say they will and always let me know if date needs changing due to inclement weather. They have done what I required. Yes, they do send quotes for other things but you don’t have to accept unless you want to. I can cut my own hedges, may not look good but I can. I don’t want to know these guys on a personal basis. Don’t want them to know or meet me. I prefer not to be home when they come. They may have a shady background, who knows? Feel safe as houses are very close in my neighborhood. Security cameras and all. No need to open or close gates or have a dog issue.

I had been trying to get my yard- admittedly overgrown- for months, with all the local lawn companies saying they were booked for the summer. Enter LawnStarter. After signing up, I was given a quote and a window of when the work would be completed. The provider then said he underquoted the job and needed to push back a few days. Ok. Then he had to push back because of rain. Fine. Then he pushed my service back THREE WEEKS for “personal reasons”. So I switched providers. They raised the quote even higher (because at this point it had been two weeks and a LOT of rain had fallen), but then proceeded to push my service date back 2-3 days at a time no fewer than 3 times. Now I’m at a MONTH of no yard service since I initially contacted them. I kept emailing and they customer service reps kept promising that the work would be completed by X day and then X day would come and the jobs had been pushed back AGAIN. When I finally asked if the job was going to get done or not they promised me the guy would be out... but the guy said via the app my quote would go up even higher. Absolutely not. I paid slightly more than the last quote to some guys that were randomly walking around after doing a neighbor’s yard. I then cancelled my service with this rip off app. Hold your service providers accountable for price gouging and constantly delaying service, and get the work done in a reasonable time and maybe I would resubscribe. Until then ✌🏽