minicabit: Taxi & Transfers

I booked a taxi from Heathrow Airport to Windsor for December 8th, 2023. The initial process was seamless. Everything was great. The problem started after I landed. I realized that my traveling companions were arriving at a different terminal. I notified the driver 1 hour 5 minutes before the pickup time of the change. I could have cancelled the trip instead. I chose not to. I notified the driver of the terminal change. I then got a call from the taxi company dispatcher who said he was including an amendment charge due to the change in pickup location. I had no choice at this point to agree but I did inform the man that I wound be contesting the charge through Minicabit. When I returned to New York, I contacted Mincabit support and informed them of my displeasure. They eventually responded and told me that the charge was for a late pickup. I don’t know how that was possible since I had approved the amendment charge over 30 minutes before the scheduled pickup time. They offered zero help except some kind of puny discount on future trips. There’s no way I am going to use them in the future based on this experience.

I use minicabit for airport transfers and it is always very reliable. My only issue with the app is that it sometimes lags when I try to make a booking, however the cab service itself is great.

Every trip to and from LHR, the only transportation that my family and I use is one of the car services through “minicab.” I must say that each visit has exceeded my expectations. The scheduling through their app is quick and easy, and I enjoy having the options of the type of car service that I can choose from. I do agree that a toll free number should be available to avoid expensive prone costs, however the communication via their app has worked out wonderfully to date.