IT Glue

For the longest time it seemed like the phone app didn’t have much effort put in to it. Looking things up was a pain or almost impossible. I can finally look up passwords and interface doesn’t glitch or looks it would only load properly on a an ipad.

Their web app is great. The ability to document anything is great. Their mobile app would serve the MSP space much better if you could do more data entry and photo gathering easier. While I understand it’s fairly good at retrieving passwords, but documentation is critical in our space. It would be easy to get a tech to drop in some info while on site. There is less success getting them to remember to do it when returning to the office. Make it easy.

At least you can see configuration items now, and there’s a web view to the full IT Glue mobile site. But I just updated to a literally brand new version and can’t use iOS auto-fill from my password manager to log in (like nearly every other app, even those that haven’t updated for iOS 12), and they reference TouchID but not FaceID (FaceID works, but not mentioning it makes it feel completely outdated). Still not paying attention to the basics or polish on mobile, a year later. Especially for the cost.