Worcester Wave

Worcester Bosch group - if you read this, please be more aware that customer retention is just as important as getting new people in with shiny new things. I’ve had this device for two years and never seen a change in the app. I have found that using it has been fairly good, but with the lack of refinement of the app, I can see that lots of frustrating points and oftentimes clunky UI don’t get any attention. I would NOT recommend the Wave over other smart devices such as Nest purely on this point. It’s not as smart as it could be, but almost all of the ways it could improve would be remedied with simple app updates. Even things as simple as being able to rename your [limited-to-two] different timed programmes so when you come out of winter you know programme 2 was the one you made for reduced-but-not-off use during the spring. Being able to make more custom programmes than just the two would be good Being able to put the heating on manual mode but timed (ie heating on for just an hour)

Overall it works and let’s you manage the heating - I’ve had some issue with WiFi connection - it does not seem to like having more than one access point available (I’ve switch off some 2.4ghz WiFi) and it seems happier (although it really should/could try and reconnect if it loses the connect, some more thought here). I have also lost access to the historic data since the last update, and really would add to the whole system if you could download the data (.csv etc..) another point the home present system is far too basic it really need to be integrated into the timed temperature setting (you know, if I’m home and it is daytime the 19, if it 8 at night then let’s have 20 etc) instead you can just have day night and away - too basic really... the boiler is very good and the app is not in the same class.

Update: Have had this for 3-4 years. Generally works fine, with a few issues here and there. But it needs an update for OS 12. It now crashes whenever I remove an event._____I had a Worcester Bosch boiler and Wave installed 10 days ago. So far am happy with each. The Wave app works more or less as intended, with a couple of annoyances. Home presence detection seems to work OK. Have verified a few times when I have been out of the house that the boiler is actually off. When I return, it seems to register my presence in between 15 seconds and a minute or so. It is very easy to programme, although some of the functions were a bit confusing at first. The first annoyance is that whenever I change modes the Hot Water Preheat comes on even when I previously set it to off in that mode. There is apparently a way to turn it off permanently, but it should be possible for the app to remember previous settings for each mode. Second, I have not tried the Weather Compensation function yet. This is partly because of other complaints about it, but also because I am not convinced the Wave is getting the most accurate temperature. I have different weather apps on my phone and computer and they sometimes return different temperatures, presumably because they are using different data sources. The temperature reported by the app does not always correspond to what the apps are reporting, and it is unclear to me how close to reality the reported temperature has to be for it to work correctly. I think the nearest potentially useful weather station is a few mile from me, which could make a big difference. There is no documentation on how it gathers such information, except to say that it gets it from the internet - not very helpful. But having said all of that, am so far pleased with the Wave and the accompanying app.