Fuel Forward

I was trying to use this app at a Phillips 66 here in New Jersey on Sunday, September 29th 2024. I was hoping to get the $0.20 off per gallon promo for using this app for the first time. Since this gas station is in New Jersey you have to wait for the attendant to become available to pump the gas for you. When I activated the pump with the cards I have on Applepay the app appears to have a timeout issue while waiting for the fuel pump to be used for fueling. As a result the transaction times out and is listed as “complete” with $0.00 charged before the attendant can even get to my car to pump my gas. Trying this again results in too many transaction attempts in 24 hours errors. You guys really need to extend this timeout safety thing or get rid of it altogether. Also since this issue is on a Sunday and customer service is closed there is no one available to help me resolve this issue in a timely fashion. Therefore you guys leave me with no choice, but to give up on the promo. I don’t have any Conocos or Phillips 66 stations in New Castle County Delaware and only have one 76, which is in downtown Wilmington and is way out of the way from where I usually go. I was stopping at this Phillips 66 in NJ since I was visiting friends here in state and I’m currently on the way back home to Delaware. I may be getting a job soon that may keep me from visiting my friends in New Jersey for a while. Is it possible you could at least get some automated robotic answering service on weekends to respond to customer issues that come up during those times? I also sent you this info on a contact us form on the Phillips 66 website.

I had some difficulty adding my new Phillips 66 credit card to the wallet of the app because I got a new cell number and it took a while on the phone with customer service to get that updated. Regardless, I finally figured out how to determine which stations allow payment with the app. The small green wireless icon below the station name showed up after I selected the station from the list of available ones. I got my 25 cents off of my purchase price, right at the pump, instantly. Well worth the time I spent getting my new cc added to the app. Thanks!!

Phillips 66 need to provide detailed information on how to use the app so that you may get the cardinal ticket promotion. I have asked three different times for someone at the station to help me. Nobody understands the process. Someone thought they were still handing out theCoupons. I called customer service twice. The last time I called the attendant was rather short with me. And seem to have a hard time understanding that I needed help with this process. So this is the fourth timeMy husband and I have filled up at the station in hopes to get the email so that we can redeem the promotion. We are very frustrated with the level of customer service and support we’ve received. If Phillips 66 and or the Cardinals are not going to make this promotion easy for people to understand it would be better if they didn’t offer it. We can take our business elsewhere. There is a mobile 66 much closer to our house. We purposely come to this Phillips 66 because of the promotion. This is the last time we’re going to try and redeem the promotion. And if it doesn’t work this time we will be calling to cancel our account.