Cache Valley Bank

Let me start by saying that Cache Valley Bank has the friendliest staff. Their in-branch service is incredible. However I have never worked with a more technologically inept institution. Their online tools are 2000’s tech at best. They completely lack BASIC banking functionality like transfers to other banks, online bill pay and other basic services for my business. Every other bank I have used has these services available to personal and business accounts. As nice and friendly as their staff are, I don’t have the time to go withdraw cash and deposit it elsewhere every time I need to move money. I would love to see them upgrade their tools, but if they don’t, I’ll be forced to switch banks.

The app makes it easy to keep on top of my account when I’m on the go, at the stores, or out of state. It would be nice if the app allowed me to clear my debit/credit cards for when I am traveling and going out of state so I don’t have to call the bank to do this.

Never had an issue with the app until the last 3 months. The balance is never correct. This has caused me to overdraft, it’s super frustrating. I have never overdrafted before and it’s happened multiple times due to an incorrect balance being shown. I received no help from customer service. They told me I should be balancing my money on my own instead of relying on the app. I understand that, it’s just very frustrating to have this problem only in the last 3 months after using it for 3 years. Will be changing banks.