MoneyGram® Money Transfers App

After a bad experience with another money transfer app, I was nervous about sending money internationally again. I decided to try MoneyGram to send money from the US to Bangladesh, and my experience has been very positive. The app is easy to use, and the verification process felt secure and professional. Unlike some other services, Moneygram asked me to verify my identity using my ID before processing the transfer, which gave me confidence that the platform takes security seriously. My transfer was approved within minutes, and I received an email confirming that it had been completed. At first, I was worried because the money did not immediately appear in the recipient’s bank account. I contacted customer support, and they explained that the transfer had been completed successfully and that the bank might need additional time to process the deposit. The next day the money arrived exactly as promised. Since then, I have continued using direct bank deposits through Moneygram and have not faced any issues. While some other remittance apps may deliver funds instantly, Moneygram has always delivered my transfers safely and reliably. The first transfer was free, and although there is a fee of $1.99 for later transfers, I believe the service is worth it. Overall, I have had a great experience and would recommend Moneygram to anyone looking for a dependable way to send money internationally.

I’ve been standing the abuse, slowness, and poor customer service of MoneyGram for a couple of years now only because they have great exchange rates. But what good is a high exchange rate when the money doesn’t even get there and you have to wait for weeks or months to get a refund. The customer service reps, although they’re nice, are pretty clueless about what’s going on and they will never ever transfer you to a supervisor (as if that would do any good anyhow). After a few transfers that were supposed to be deposited directly to the receiver’s account, MoneyGram started flagging my transactions but even after a “verification application” the funds were never released. I was well under the monthly limit and the rep proceeded to blame the receiving bank. I spoke with the top a manager at the receiving bank and he says they have nothing to do with compliance or processing payments, they simply pay out if MoneyGram allows them to. So, MoneyGram, why lie about it and blame someone else? Also, they never notify you that something’s wrong with the transaction, you simply have to “guess” because the funds never show up. No emails, phone calls, texts...nothing. And all the while the status shows as “funds available”. Honestly, just go with Xoom even though they have a bad exchange rate but I assure you that the money will get there in minutes. MoneyGram is currently holding my money hostage for up to 90 days without an explanation. Sounds illegal doesn’t it?

I sent money overseas notice that the recipient names were wrong and I call customer service and explain the situation and she told me that she can't change the name for me but that she can cancel the transaction for me and when I receive the refund for me to resend again with the right name she was very nice customer service and also she told me that I can see the refund on my bank account within 3days depending on my bank I wait 5 days and I didn't see the refund I call my bank to see why they are not crediting my account when the MoneyGram had process the refund 5 days ago, they told me that there's no refund there and that the MoneyGram told me that it depends on them to see money on my account fast or in 3 business days, she decided to file a claim and I let her know clearly that MoneyGram jut refund the transaction and that nothing about fraud there very well done That the problem is with the bank now to issue a credit to my account, she files a claim, and the same day I receive the email from MoneyGram saying that my account is suspended because they suspect fraud on my profile I call customer service and she found out that I can't use their service anymore, and to find another company to send money with, they also closed my wife's profile, what company is this very disappointed but no problem ⚠️ MoneyGram did pay me to send money I pay them and they provide with service nothing to be sorry here I'm happy to find another company lots of people is complaining about the their service