App Profile: VietJet Air

NapTime?

Rating: 1/5

Terrible app for a terrible airline. The app won’t load, the flights are all delayed, the seats are uncomfortable and they’re always short staffed. Our flight leaves in 5 minutes, the app won’t load, and we’re still at the gate. The system could not find my reservation but asked me to preorder food or choose my seats. It sends me notifications in Vietnamese when I already put English in as my language. There are never any employees around to ask about flight status because the app won’t tell us. The only enjoyable thing about this app will be the relief I feel when I delete it after my last vietjet flight, which will likely be delayed.

huyenchang2406

Rating: 1/5

Bad customer service, bad communication skill, oppressing adolescents, trying to charge money with whatever they can! They allow me to go through the check-in counter with my baggages after discussion but then try to charge me again when going through the gate. I said I’m under 18 and go alone and asked them to talk with my parents for support but they all refused (I dont have enough cash with me). 3,4 people constantly asked for money, and I thought they dont know how to communicate properly with customers (especially adolescents like me). I think I’ve suffered from serious mental damage. Never again!

Segatakai

Rating: 1/5

I flew in October from Narita to Hanoi on Viet Jet on an Airbus aircraft. The awful service starts at the check in counter and continues with the inflight service. Starting with check in you have to pay cash for everything. Once on board if you want anything to drink from water to tea you have to pay cash. I have been flying commercial all over the world for 50 years and this absolutely the worst carrier on the planet! Avoid this airline like the plague! The seating is cramped and I will not even comment how awful the food is especially since you have to pay for it!