e& UAE

We have used etisalat since we arrived in Dubai and yesterday was our third time renewing our phone plans. Unfortunately, yesterday experience was sadly disappointing due to the unprofessional , disrespectful behavior of your staff. First two times we need to pay 50Dhms for 2GB of data for each of our phones which totals 100. Last night , your staff , after processing our phones told us that 2GB will be 50 Dhms . Seconds after handing over her the cash she told us that we have 3dhms deducted from the balance that was just top up. She told us that we subscribed to something online but i am very sure i DID NOT subscribe for anything online via this phone. So after she told us that we need to top up minimum of another 50dhms to activate our internet data. As baffled and surprised as we were, we asked if she could kindly check again and that if there is anything she can do. But as unprofessional as she were, lacking empathy she just said we either top up with her or go line up at the machine. I am raising this case not because we had to pay 10 dhans more at the machine but due to her attitude, the way she was unprofessional and lack of customer service. Thank you

I am writing to express my satisfaction with Etisalat's app and their services. I have been a customer of Etisalat for many years and have always been impressed with the quality of their products and services. The Etisalat app is a great way to manage my account and keep track of my usage. I can easily pay my bills, top up my balance, and check my usage history. The app is also very user-friendly and easy to navigate. I have also been very happy with Etisalat's customer service. I have had to contact customer service a few times over the years and have always been impressed with the helpfulness and professionalism of the staff. Overall, I am very happy with Etisalat and would highly recommend their services to anyone. Here are some specific things that I like about Etisalat's app and their services: The app is very user-friendly and easy to navigate. The app provides me with a lot of information about my account, such as my balance, usage history, and upcoming bills. I can easily pay my bills and top up my balance through the app. The customer service is always helpful and professional. I would like to see Etisalat continue to improve their app and services. Here are a few suggestions: I would like to see the app include more features, such as the ability to track my data usage and set usage alerts. I would like to see the app be more customizable, so that I can choose which features I want to see. I would like to see the customer service be even more responsive and helpful. Overall, I am very happy with Etisalat and would highly recommend their services to anyone.

If you try to change the expiry date of your Emirates ID manually, the Emirates App does not allow you to activate the keyboard to backspace and erase numbers. The App placed a date in that field so it would be logical to allow backspacing to correct the date. Instead, you need to search for a blue highlighted date prompt in the lower left hand of the screen. It is barely visible. This is a clear App design error. A client should be able to back space to correct errors.