App Profile: SouthEast Bank Mobile Banking

BarrettMM

Rating: 5/5

I really like the features of the updated app. No longer do you struggle with scrolling down the entries and having the main menu open. I love the Touch ID feature. Now don’t change anything!!

bgdarocha

Rating: 1/5

The old version was much better. The developers of the new one hope to cover up all its inadequacies with flashy features and sleek UI, but unfortunately they detract from the overall functionality and make it look even more haphazard than it already does. Like most reviewers, I agree that the scrolling balance that updated after each payment was extremely useful and should come back—from using the app, it’s not clear why this was removed, as the area where it appeared is now just wasted empty space. Also, it doesn’t always update pending balance correctly, and like another user, I have accidentally overdrawn by trusting the balance I’ve seen, even though my account shouldn’t let me overdraft, and then I’m charged ridiculous fees even though it’s the fault of the app’s design and the bank itself. It’s truly a horrible design and update that destroyed an otherwise reliable and functional mobile banking platform. Hooray, I can sign in with my fingerprint but what’s the point if the whole of the application is broken and useless. It’s so unpleasant and inconvenient to use, I’m currently in the process of looking for a new banking institution. Great job, South East.

Sahbah

Rating: 2/5

South East Bank app is great except it doesn’t have card controls to turn on or off my debit card like all other banks in the 21st century. (Neither does their online banking website!)This is one of the most important things for me. Can’t tell you how many times my card has been hacked on a long weekend and I had to wait days before being able to contact the bank to shut down my card! Meanwhile hackers had access all weekend to my account! Unacceptable. Then the hassle of doing a dispute for every unauthorized transaction!! They insist I could install a separate app which I would never remember the name of or find in a panic on my phone of many apps. Just build it into your SE Bank app already! It’s such a problem I am motivated to switch banks. What a pain switching all my direct deposits and payments 😖