App Profile: ORNL Federal Credit Union

GenesisWho

Rating: 5/5

This app literally saved me from getting my lil booty arrested by the police. How, you may ask? Simple, I just showed the police how much I have in my bank account without needing to call asking for my balance (which is negative 30 dollars by the way :p ). Again, you may be wondering what does that have to do with the police? Obviously it doesn't has anything to do with them but one day it will. And when that day comes I’ll be ready. You should be too, which is why I highly recommend you download the ORNL Banking app today. :)

Enoonmaiih

Rating: 4/5

I can’t get real-time debit card transaction limit/alerts to save. I can toggle the little switch to the “on” position initially, then it takes me to the option to choose a $ limit, but when I input the desired $ limit & try to press “done,” it doesn’t accept or save the setting. I experience this as the “done” button being “dead,” and the toggle switch goes back to the off position when refreshed. My debit card was breached this week, so while I appreciate the card lock feature working, I’m particularly concerned with the real-time transaction limit alert feature as well. In addition, I’m not getting daily balance alerts since Wednesday, despite the switch being on. Not sure if the latter is an app issue or something else. I tried to crowdfund some input and got one response from an iPhone user who was able to get debit transaction limit alerts to work. I use an iPhone 11 and the app says my device should be compatible.

Your Home Girl Krista

Rating: 4/5

I love ORNL I’ve used them for years I wouldn’t recommend anyone else but I hate the app changes, due to the lagging in the app and issues with it glitching showing false balances it has caused me major overdrafts. The first was a Panera delivery (I even have overdraft protection) while I had Covid and a broken foot. I was told I had to come in office to get it resolved. I love ORNL again they are amazing but the issue with the app glitching and being rolled out too soon was definitely upsetting. 10/5 stars for ORNL 3/5 for the app.. UPDATE: Once again I love ORNL but the app still needs some work. I’ve had some issues with it repeatedly and I would love to see the app made more user friendly, fixed and rolled out with no bugs or issues! I also would love to see the amount you’re eligible to send via pay a person upped to at least $500 per person vs the $250 that’s currently allowed.