NJ Child Support

This app works like 50% of the time. The other 50% it’s tell you “We cannot process your payment on this app”, proceeds to tell you to pay in the ‘TouchPay App’, which then also proceeds to tell you “We cannot process your payment at this time.” So good luck explaining to the courts you can’t make your payments because the app doesn’t work. Trust me, find another way. Don’t waste your time.

This app is great when it is working- however there are too many glitches. 80% of the time I try to login the app will not open. The CS services want us to use the online tool instead of phoning however when the tool doesn't work what can we do? Although all of the representatives I speak to are always respectful and helpful which is so appreciated because who really wants to worry about their CS being paid.

Takes over a week to post payment so if you make it at the end of the month it adds it to the next month and you get letters saying you skipped a payment. Also, if you overpay so it applies to the next month it will show the payment on your ledger but still gives full amount when you go to make the rest of the payment. It’s 2020 I shouldn’t have to calculate myself what is due, the app should be sophisticated enough to do that for you.