App Profile: Fort Sill Federal Credit Union

C. Fowler

Rating: 2/5

Sometimes this app works, and sometimes it doesn’t. I have to constantly delete the app and then reload it to try and get it to work. Really needs improvement.

Online Banking?

Rating: 1/5

Tried multiple times to sign up only to get a response each time saying they can’t confirm my information. After talking to a bank teller and getting step by step instructions I still get the same results. Sign on only requires member number, SS# Birthdate and email! How could they not verify my information. The member number is the only thing that could be wrong and the teller wrote it down. FSFCU has a problem with providing reliable consistent dependable service to its members for some reason. Their track record speaks for itself.

Raminalue

Rating: 3/5

App is fundamentally easy to use, however there is regular unadvertised down time. Not sure if that is just routine maintenance, but our cards typically don’t work at that same time. Frustrating to get declined at a drive thru knowing there’s money, and then trying to log in to app, just to get an error message stating that there’s an issue with credentials (there’s not). Happens pretty regularly.