OneTravel Flight & Hotel Deals

I called in needing assistance on making sure I was booking the right things for me and my family as we are new to flying the man with whom I spoke with was rude as soon as we got on the phone I had to let him know he was being rude and I’d rather figure it out on m own he pleaded his case and asked to assist so I let him being as I had no idea what I was doing he better than originally but still not quite listening I what I’m asking for or educated me on things I didn’t know so I tell him all my luggage and need for my flight just to get to the airport and he has booked me for the wrong luggage request assistance with the issue to be told I’ll be contacted in 24 hrs after three transfers and explaining my problem 12 times before some one could do that much I know or sure 2 of the 4 people I folded to see Catherine and Britt again they were very uneducated on how to help me not much understanding was made

This app has good flight prices but the check in services, is the worst/ they say you’ll receive your boarding passes at your email, and is not true. Still waiting for it. They should reimburse for not fulfilling this service that should have been done on 24hrs advance before flight. Never buy any adds on specially the supposed check in services. Have to wait to go AirPort and have it at Airline Counter

They will charge you even for breathing, the customer service is terrible, people who work here do not speak well and you can't understand anything, basically they don't offer any help or solutions, a few months ago I bought flights with this app, when I arrived at the airport they told me that my flight has been canceled months ago, that my flight was going to be the next day, that it wasn't their fault since I hadn't bought the flights directly with the airline, it was one travel that was in charge of letting me know, something that never happened! Now months later I buy flights through onetravel again and after I paid a man calls me telling me that since it's a low-cost airline they change and cancel flights often and that the best thing I could do is pay 60 dollars for one travel to take care of the rebooking so it doesn't cost me more with the airline directly! which makes no sense because I called the airline and they said, if that happens they themselves will assign me a new itinerary, or in the worst case a refound, plus they charged me a fee of 7 dollars for each bag that I paid for, meaning they charged me for paying for bags, which wouldn't happen if I had paid for them at the airport 🙃