Go by HelaGo - Passenger Rides

Never properly indicates where the rider is. So much delay when it comes to indicating the status of the ride on app. Sometimes the driver contact do not work. You can never even call the driver to ask if he is in fact on the way or not whenever the ride status is not properly indicated on app. Can’t cancel a ride without getting charged although you try to do so within the allowed minutes. On one occasion I got charged a cancellation fee although I cancelled within the cancellation countdown. Then on another I tried to cancel within seconds after the ride got confirmed (because I don’t like that driver). I kept on tapping the cancellation button but it never got cancelled. Even after more than 15 minutes it still indicated in the app as a booked ride.

Download the hela Go app and booked a tuk. Accepted by a rider and cancelled. I booked again accepted and rider called me asked to cancel the ride because of the traffic. Then booked for 3rd time and waited for 5 minutes and so on. I didn’t see rider is coming to pick me. I called him and he wasn’t answering. He ghosted me. So I called the hotline and explained they took another 10 minutes to and investigate and that so bothering to me and I asked them to cancel the ride from their side. For this moment I’m gonna delete the app again and will see what happens next……

Don’t use this if you don’t want to get stood up by the drivers in the middle of the road at a peak hour due to petrol issues and driver asking to pay the full ride amount (only few cents less) because the app shows it! Clearly something wrong with the app! Knowing that it was entirely the driver’s fault he asked me to pay the full amount of the ride and no compassion or anything for the passenger who has to hire another vehicle just because it was his fault that the the vehicle broke down in the middle of the trip! I had to pay twice for the same trip! Careless, reckless drivers with suspended license! Worst app!!!!!