PickMe Sri Lanka

Although it is the only game in town when it comes to ride sharing apps, the drivers always call you and ask where you are even though a map literally shows them. They never show up on time. They occasionally ask you to pay with cash even though it’s set up for card. And they accept rides before knowing where you are going. If it’s far they get concerned and ask you to cancel so it doesn’t hurt their rating. Which is obnoxious because they should have just no in the first place and not accepted.

I opened a support ticket for damaged item which is a spare part for my vehicle. My brother handed over the item while I was waiting for the part to fix a breakdown 43km away from Colombo. Since the item had not left the pickup area after 1hr, I managed to contact the bike driver through pickme hotline (because he was not answering my direct calls). Then my brother went there and took the package and we realised it had been dropped and damaged. PickMe acknowledged the item was damaged but shortly after they closed the support ticket without any feedback. I was also charged 8.87 km from my card. Please be careful when you deliver items using this service.

Sometimes drivers ask us to cancel the booking and charging the same fee for the hire, but if we cancel a booking next time that cancellation charge added to our trip that’s not fair at all.. take a step for that, otherwise pick me is amazing