Clipto - Notes & Transcribe

After doing a one month subscription I decided to cancel it because of the price. After cancellation, receiving a confirmation email and taking screenshots of me canceling the subscription, they continued to try to charge my card multiple times for the next upcoming month. It shouldn’t have tried to charge my card because I had cancelled. After trying to cancel again I got another confirmation email, then followed up with an email saying I activated the subscription again. I did not activate the subscription. I talked to customer support, they were extremely rude and did not cancel my subscription. Although they said they did, and i received that same confirmation email. My account was still active and on the subscription. I looked it up and saw hundreds of others dealing with this same exact issue. We all want our money back. Horrible app. Horrible customer service. Horrible company.

How to make it free? Not many deaf people can afford monthly subscriptions?

I have never felt compelled to write a review before, but I cannot put into words how frustrated this software has made me. I started on their website and it was absolutely hopeless. I made the account. Put in my card details. Then, when I actually tried to use it, it continued to ask me to make an account. When I entered my email it said I already had an account, then when I confirmed and clicked through so I could actually use the account, it took me back to the signup option. I got stuck in this endless loop, and there is no option on the website to actually login. Tried the app and was equally frustrated. It seems like this app/company just exists to get you to sign up, but once you actually pay for the pro services THERE IS NO WAY TO ACTUALLY USE YOUR ACCOUNT (at least not easily