JuJuBit: AI Custom 3D Shop

I ordered a small statue from them on 6/18 and as of 7/11 it still has not shown up. I understand that making custom things can take time but nearly a month of waiting with no progress update for something that is 3D printed is ridiculous. After contacting customer service they tried to tell me that my order numbers are invalid and then after sending a screenshot of my order they said “thanks we’ll look into this.” And then they stopped responding and after 7 days they delete the conversation. I contacted them again with screenshots of my order and the previous conversation and I got no reply and it’s been over a week again. Buyers beware, you may receive your order but for me this is a scam and I wing be wasting my money again.

Warning: both myself and my friends have had issues with “Jujubit dot AI” where I got some custom minis. I do NOT recommend getting a mini from them. It might possibly arrive on time. It might actually look right. Or they may forget to make your mini, and it may arrive late. It also might show up done incorrectly, at which point they will no longer field your concerns or help find a solution. I had to get PayPal to step in for a refund because they doubled down on “we’re always right” UPDATE in response to developers comments: They eventually responded and told me I was wrong. I also already had an arm break on one of the minis. I take very good care of them and these appear to be very brittle and fragile. I reached out and the agent started to respond only to cut off communication when I asked for a clear resolution to the broken mini. Reaching out to support will not be beneficial as I have already done so and it has gotten me nowhere. UPDATE (after second developer comment): I did reach out about the broken mini. They acted like they were going to replace it and then decided not to, but for $8 per mini they said I can buy the OBJ files. That seems awfully steep until the alternative is to pay $30 per mini for them to print another and have them break again. Bad communication, false promises, and platitudes that are for saving face only. If I could give 0 stars I would.

Previously my review was based on my item not being delivered on time but it just now arrived and it’s quite phenomenal! It looks exactly like the 3d model generated from my 2D illustration. Thanks and apologies for my lack of patience.