MyMotoNovo – Motor Finance

For weeks I have been unable to log into my account. App does not recognise my email, log into details, account numbers and verification codes. despite checking my details are correct with customer services. Even the advisor could not get to root of problem. Constantly get ‘service unavailable’ page. Have done everything possible and advised. Downloaded app many times. Re-registered etc nothing works ! A poor app.

Not sure what the other reviewer is talking about saying you get your agreement number when you log in… the email quite clearly states the agreement number is on your welcome pack which was sent via email so a quick search of “agreement number” in your email will give it to you. Reading obviously isn’t their forte 🫠. Anyway quite easy to set up through the website and to log in. All info is there and readily available. 3 star as only just downloaded. Not sure how often I’ll actually use it.

To register, you need to enter your agreement number which is something you get once you log in, but I cant log in because I don’t have the agreement number. The reason for online accounts is so I don’t need to have hundreds of letters stored somewhere. Brainless move from a poorly run business. If they needed to update their systems, then create accounts for your clients rather than asking them to do your work for you.