Exchange taxi plus

Hello everyone, I wanted to share my experience with the ExchangeTaxiPlus app. Unfortunately, my experience has been very disappointing. After using the app to request a taxi, I accidentally left my backpack in the vehicle. I was able to identify the cab number that picked me up and even have camera footage showing the taxi dropping me off around 22:30. However, when I contacted the company through the app for assistance, I received no help. The taxi company claimed there was nothing in the vehicle and even stated the cab had stopped operating around 17:00, which contradicts the video evidence I have. One major issue with the app is that it does not clearly show the driver’s name or detailed trip information. Having the driver’s name or stronger tracking information would make it much easier to report lost items and hold drivers accountable if something goes missing. Right now, it feels like there is very little transparency or support when problems occur. I strongly recommend that the developers improve the system by including driver identification and better customer support features. This would help protect customers and make the service more trustworthy for people who rely on it. I hope this feedback helps improve the app so future users do not experience the same situation.

I’ve never had a bad experience with this taxi company, and during my PCS to Korea, their service has been flawless so far. The drivers are always funny and chill, which makes every ride enjoyable. I especially appreciate that they’re available 24/7 I needed a cab at 3 a.m., and they were there without hesitation. My only wish is that they could pick up passengers based on location rather than designated areas. Otherwise, highly reliable and convenient!

This taxi company consistently fails to provide service when it is most needed. During rainy or snowy days, they are virtually unavailable. However, near the main gate, numerous taxis from the same company can often be seen idling in line, not responding to calls. Such negligence demonstrates a lack of commitment to serving Airmen effectively. Their operating license should be reconsidered, allowing a more reliable company to take their place.