App Profile: Bryant SmartHome

Mikedlaw

Rating: 3/5

After five years of reports, emails, conversations, and continuous feedback, the previous Bryant app was finally almost completely accessible for people like me who are visually impaired. One year later, this app has returned to Ground Zero, completely inaccessible. The annoying part of it is that Apple makes it so easy for app developers to make their apps accessible these days. It almost takes an effort to not make them accessible. Bryant has chose to follow that path however. I cannot change modes, I cannot adjust the temperature, I cannot change or update schedules, and I cannot adjust the fan. I have now sent two emails directly to Bryant Epp support without any response. Hopefully this review will help Bryant to understand that it is important to make their services accessible. It is the law and we do have the Americans With Disabilities Act. Please fix this

danwagner01

Rating: 5/5

Our home’s comfort has been relying on this app 24 hours a day for almost two years now, and it’s proven to be dependable and well-built. It does what it’s supposed to without any unnecessary complications or drama. The most recent update brought a noticeable improvement in performance and stability. Nothing flashy here — just solid functionality, which we appreciate. Nice job, Bryant. Keep refining it.

naince

Rating: 2/5

I absolutely HATE what you did with the new app. I had no issues with the old one!! You should have transferred ALL data from the old to the new! Not only did it screw up my second home thermostat it messed up my outdoor unit because I could not access my thermostat from my phone until I could get here to redo the entire system! It is now going to cost me hundreds of dollars for a service call to get the outdoor unit working again with the thermostat! You should pay me for my trouble and what the service call is going to cost me when they get here!!!! I have had NO SLEEP because of this last night because my house was 90 degrees when I got here last night and if you had not messed with the app it would have been running fine and my house would have been cool when I got here!! Thanks a lot for the screw up and costing me money I should not have to pay! This unit has been in less than a year!!