St. Anne's CU Mobile Banking

It is constantly glitching/wont allow me to sign in. It randomly locks me out. Says my password is invalid so I am forced to change it. I have never had this issue before with banking apps. I’ve never had to change passwords nearly as often as with St Anne’s. The bank itself is great and when I can actually get into the app it works fine. With how often I move money around, It has just become such a pain to get into for me I’m genuinely considering switching banks. This is something that is crucial to me.

I’ve been a customer of St Anne’s for some time. Their app has improved, however, the Mobile Deposit function has not. I have attempted on numerous occasions to take photos of the check I wish to deposit, without success. No matter how far I zoom out, or how far I zoom in, and no matter the light conditions, I’ve received an error message. I’ve been forced to take several checks to the bank to deposit, with no explanation given for why the mobile deposit function doesn’t work, other than sometimes it just doesn’t. It was a great function when it worked. Now it’s just annoying.

Extremely embarrassing that they just shut down your card whenever they feel like there may be fraudulent use, however they’ve done it to me almost half a dozen times in the past three months!!! Making matters worse is there IS NO AFTER BUSINESS HOURS PHONE NUMBER YOU CAN CALL! So his forbid you work nights and use your card only to find it shut down. So basically bank is fine as long as you don’t make multiple transfers online on the app & you don’t decide to pay some bills over the phone because they’ll just dictate if you can use your card or not on the next transaction!!! It’s my money. Like I literally gave to beg to use it. Feeling like I’m 12 again