AudioKey 3

keeps on disconnecting everytime i open the settings app and just disconnects at random points. the audio is also very glitchy at some points which leads to disconnecting. and everytime i switch apps it also disconnects.

I have been using Med-El products for just over a year and want to provide feedback on the user experience. While the devices themselves are effective in improving my hearing, the Bluetooth connectivity and software support remain ongoing challenges. Despite having strong technical skills, I have found it very difficult to establish and maintain connections. When reliable audio is needed, it is not practical to spend hours—or even weeks—trying to troubleshoot. This creates unnecessary frustration and limits the benefit of the devices. The hardware is functional, but the software ecosystem (both desktop and mobile) needs significant improvement. The interface is not intuitive, the workflow is confusing, and the online support videos do little to assist users. If greater attention and investment were put into usability and connection stability, the overall user experience would align much better with the premium cost of these devices. I value what Med-El has done for my hearing, but I strongly encourage improvements in Bluetooth reliability and software design, as these are now central to the day-to-day usability of the product.

I got to chanced to use this app for my sonnet 2 eas. It is very slow to load up anything. Need another update for this app.