MyTelkomsel

It’s getting harder to use this app, bugs and errors, layers of popups that meant to be helpful but only slow everything and hard to close. Can’t even do a simple transaction to pay for my bill without closing popups and “helpful” info bubbles to then get an error message to restart the app and just wasting hours, and still can’t buy a data package as I’m running out of internet. Will probably have to go use WiFi somewhere because will run out of my data internet today. And that’s been for several months, buttons and interface and payment options s keep changing so to keep me confused on purpose, just dreading every time I have to pay my Telkomsel bill. Zero stars.

I have used the app for several years. Overall It seems to function pretty well, particularly for checking the money and quota balances. Usually I buy my packages through the app. My biggest issue: When buying a package it is difficult to determine what you are getting. Unfortunately I read very little Bahasa and all the package descriptions and Ts and Cs are in Bahasa. I don’t understand the different internet quotas. What is difference between Internet, HOOQ, CloudMax, and MAXstream? Finally, BEWARE. It will let you buy the same package TWICE, which means you just have double the quota. This happened to me when I failed to receive a message the purchase went through (I think I actually received an error) but I tried again and BOTH packages were concurrently added to my account, e.g. with the SAME end date. and payments deducted.

This app used to work well with multiple accounts, now it requires you to click a link on an sms before allowing you to switch between your own accounts. This is not very user friendly if you happen to have multiple accounts on different phones. If I want to manage the phone account on phone #1, I now need to forward the login sms link sent to phone #1 to phone #2, for then to click the link. Please make a better solution for those of us that have two or more phones and would like to manage all phone accounts in just one app without having to forward login sms.