Georgia Natural Gas

GNG might be one of the largest gas providers, but their app feels like an afterthought. It does the bare minimum, showing a billed amount and nothing else. No detailed statements, no usage insights, no transparency. It’s essentially a payment collection tool dressed up as an app, which is impressive considering even basic apps figured this out years ago. And the startup sound? A truly inspired touch. Nothing says “great user experience” like interrupting whatever you’re listening to for no reason at all. It’s the kind of feature nobody asked for and everyone notices. For a company of this size, this level of functionality and user experience is disappointing. Customers deserve at least an app that shows basic account and statement information and respects how people use their devices, not something that feels outdated and oddly proud of it.

I made a payment and when checked the balance it came out as updated, no amount showing. Days later I checked again and a balance was still pending. I thought that it was taken care of but apparently it wasn’t.

The app is fairly easy to maneuver. I enrolled in autopay and days after last months payment was due, the bill still has not drafted out of my account even after changing the card I was using. So I had to pay online which was fine until they asked me for the account number-which didn’t match what was shown on the app so I had to sign in manually and then reinster my payment information until the payment was finally drafted. I hope I don’t have to do this every month.