Young Living AromaConnect

I bought this hoping for a good product. But this has been a nightmare. I had it connected once, but couldn’t set it up correctly on the app, then i had to change the internet and it recorded the info ok but would not connect again i reset the light to factory settings , it idid not help then i deleted the app and downloaded again. I upgraded the settings. I send the email to reset password, but never receive a link. Im ready to return it if i cant get help. UPDATE: i finally found a link reset email in my junk box and was able to rest that. But it will not connect no matter what! I made sure location was on and went to check wifi but it shoes no wifi at all for the appliance nor anyway to redo that now. I did the swipe and try to reconnect , I don’t know how many times! I rebooted my phone as well, NOTHING WORKS! At least as far a the app is concerned. Very very dissappointed and frustrated Forget going to app support it just takes you to the ordering site for young living UPDATE: it finally connected after about the 20th try. I then set up routines etc. then the next day went to hit rest routine and they had all disappeared! It shows it connected to blue tooth in my blue tooth file, but not in the app. So i had to connect it again and go through the whole multiple tries again! This is aggravating i guess the only way to really work it good is to do it manually. Update: its been working fine since last update but recently started turning on by itself and not running according to the settings, i cannot set the times on it anymoreto adjust length of time to run or diffise etc the box comes up empty

Bear with me, I promise this ends on a good note! But first a small tale for your reviewing entertainment.Ok, so for the life of me I couldn’t even get IN TO the aroma connect app.Finally, after making sure my browser security settings were not blocking my login, deleting and reinstalling, restarting my phone, etc etc to no avail… I have in and called the support number.After a lovely chat with the agent, who was advising me of the firmware updates (how do I do this if I can’t login to the app), she suggested something that seemed like blasphemy - create a new account, or delete my account and make a new one (!?!). This finally clued me in - and I asked for clarification/scoffed at deleting my account, ‘but I can’t delete my account(!) / I’m supposed to use my YL login, right??’**lightbulb moment**You need to CREATE AN ACCOUNT TO USE. The account is separate from your YL account 🤦‍♀️LOL. I suggested they add this info to all of the instruction guides. Wouldn’t hurt to add a disclaimer on the app screen either; ‘This requires separate account from your YL login’. Hopefully you all don’t run into this same issue and get a chuckle out of my review. Once in to the app, make sure you choose the right device type (the alarm clock diffuser is the Wake-up Light, not Luna Mist). Love the light changing options.Love that you can specify labels for what’s in the diffuser pods so you don’t have to open if you can’t remember what you put in there.Love the routines you can create.

I’m not one to leave reviews, but this has been nothing short of a nightmare. Getting my first two diffusers to connect was less than magical. Certainly not easy, and I’m tech savvy. Now, I’ve been trying to get my third diffuser connected for 2 days. It won’t connect no matter how many times I try and troubleshooting ideas thrown my way. One of which was uninstalling app and reinstalling. Guess what… that locked me out of my account and even if I do a password reset the reset password is not accepted. I’ve been so tempted to send all three diffusers back! Update! I’m thankful to finally report that everything is finally working as advertised. We only wish the “rest” routines allowed us to run the machine for longer than 7 hours and 59 minutes. If using this for children— they need more than 8 hours of sleep and the turning off earlier than that can wake them. Suggested sleep times from the medical community: 6-13 year olds need 9-12 hours and 14-17 year olds need 8-10 hours. Please look into updating the app to allow longer sleep periods!