URGE FITNESS

Initially, the app was fine, but the more I’ve used it the more I’ve realized how glitchy it is and how it’s erased data and has no record of any of my attendance for the last month and then tries to act like my payment is behind when it’s actually not which then impacts my ability to join classes when openings are available. It’s a very disappointing experience and they need a better user interface or they need somebody to fix some of the issues on the backend that are creating these glitches. It is definitely making me question whether or not I will continue this membership after a year.

Don’t ever subscribe this gym if you have different options like planet fitness or something. They’ve taken 10-20 bucks if you pay your subscription even 1 or 2 days if you’re using promo, and cannot be able to cancel the subscription. I can’t cancel it because of the promotion, the manager have said before that I will pay just 10 dollars for month with using promotion but now they take 30 dollars monthly and I don’t even have any chance to cancel it. The last thing is that I want to say about this scammers is, if you can’t cancel your subscription as me, then congratulations buddy, you can’t remove your card from your account, so they still can take money from you.

This new update is horrible. 1st the classes wasn't showing, then they were showing with the same instructor and class for every slot. Now the classes are showing but they aren't the. Lasses I signed up for or the times. It says you can chat with your trainer but it's unavailable. This app was rolled out way too soon.