Petron E-Fuel

App not working, been emailing and calling customer support since Dec 2025 up to now, 4 months and counting!! But the response was scripted, the same reply even from different customer service representative. I have Php 1,000 credit in my account and I cannot use it?

Not consistent in remembering passwords. I once had a pin that was never changed but was told by the app that it doesn’t work anymore. Tried to resend a new pin via email and guess what, the app does not recognize it. The same new pin that it sent, it does not recognize.

You can only load your account when you have fund balance but there’s no way you can load thru online using your E-fuel card. It’s useless to have this App when you cannot link your card. There should be an option to add E-fuel card or at least assign an E-card number when we create an account. Then have an option to link other existing ones.