Pine Labs One

I ordered a Mini Pro EDC machine from Pine Labs on 31 May 2026 and completed the payment successfully. However, it has now been 16 days, and I have still not received my EDC machine. What is even more disappointing is that despite my payment being completed, the app/portal is still showing that payment is pending and asking me to pay again. In addition, I am receiving repeated calls stating that my payment is due, even though I have already paid the full amount. I have paid for the device, but I have neither received the machine nor received a proper update regarding the delivery. This is very frustrating and unprofessional. The service is very poor, and I did not expect this from Pine Labs. The delay in delivery, incorrect payment status, and repeated due-payment calls have caused unnecessary inconvenience and affected my business operations. Very disappointed with the overall experience. I request Pine Labs to immediately deliver my EDC machine, update the payment status correctly, and stop the due-payment calls.

Pine labs is a super scam. I am writing this as a final escalation regarding the persistent and unresolved issues I have been facing with Pine Labs POS machine at my establishment. Despite multiple complaints raised with their escalation team, no meaningful or lasting resolution has been provided so far. The ongoing problems are severely affecting my daily business operations and customer experience. I would like to formally bring the following concerns to everyone’s attention: 1. Without my consent or written approval, services such as AMEX acceptance and Same Day Settlement have been activated on my POS, resulting in automatic charges. At other times, essential services like UPI payments or card payment facilities are deactivated without prior notice, causing direct revenue loss. 2. Charges for newly activated services are levied automatically without clear communication, consent, or documentation. This is unacceptable and lacks transparency. 3. When issues are reported, technicians often replace the POS machines without ensuring proper data synchronization, configuration, or menu accuracy. This results in missing data, incorrect settings, and operational disruptions. 4. Several UPI transactions are automatically reversed or refunded to customers due to POS errors. This forces us to repeatedly follow up with customers, damaging trust and consuming significant operational time. 5. Even basic tasks such as menu editing are not handled correctly, despite repeated instructions, leading to billing errors at the counter. Overall, the quality of service, technical competence, and professionalism of the operational teams handling these issues has been extremely disappointing. Given the lack of resolution despite multiple escalations, I no longer wish to continue with the Pine Labs POS service.

Pine Labs is super easy to use and very customer-friendly. The setup process was smooth, and the interface is simple yet powerful. Their support team is quick to respond and always helpful. Highly recommended for anyone looking for a reliable and hassle-free payment solution!